Where to Get Care

What You Need to Know

When you’re covered by UC SHIP, Student Health Services (SHS) provides your primary care and coordinates any additional medical care you might need.

Start at Student Health Services

As the outpatient student health center on the Riverside campus, SHS provides outpatient medical, preventive care, pharmacy, mental health and substance use disorder services. It’s staffed with board-certified physicians, certified nurse practitioners, and physician assistants, all of whom are experts in meeting student health care needs.

To be covered by UC SHIP, you need a referral from Student Health Services (SHS) to get medical care outside SHS if you are within 50 miles of campus — except for emergency room care, urgent care clinic visits, pediatric care, obstetrics services, gynecological care, and LiveHealth Online virtual visits.

You’ll pay nothing for preventive care at SHS, and low copays for other services and procedures. If needed, SHS will provide a referral for services it can’t provide. Staff at the SHS insurance office can help you find network providers at the UC health center near you or within the Anthem Blue Cross Prudent Buyer PPO network.

Learn more about SHS services on the Student Health Services website.

Know Before You Go

Without a referral from SHS, some care won’t be covered by UC SHIP. When necessary, be sure to get a referral so you’re not stuck with an unexpected bill to pay.

Other Care Options

For those times when you need to connect with a medical or mental health provider and you can’t wait for care, you have options.

Phone an Advice Nurse

If you have an issue that you can take care of by phone, you can call the advice nurse 24/7/365 at (877) 351-3457. This service is free to students.

Get Virtual Care

LiveHealth Online provides 24/7 access to doctors and mental health specialists for a low copay. You don’t need a referral to use LiveHealth Online, and if you need a prescription, they’ll send it to your local pharmacy.

Visit an Urgent Care Center

For immediate care, you can also head to a local urgent care center. You’ll pay a moderate copay to see doctors in the Anthem Blue Cross Prudent Buyer PPO network. Use the Sydney Health app or visit Anthem’s online provider listing to search for in-network urgent care close to you.

Urgent care is care for an illness, injury or condition that is not life threatening (does not require emergency room care), but that cannot wait for a regularly scheduled office visit. Some common urgent care needs include treatment for earaches, sore throats, and fevers (under 104 degrees), as well as stitches for simple cuts, and tests for flu, strep and urinary tract infections.

Still not sure where to get care when you need it? Review Where to go for care [PDF].


If you experience a life-threatening emergency, including severe shortness of breath, loss of consciousness, chest pain, or coughing up or vomiting blood, go to the nearest hospital emergency room.


Student Health Services (SHS)

Your first stop for care on campus
Main number: (951) 827-3031
Counseling and Psychological Services (CAPS): (951) 827-5531
SHS website
Student Health and Counseling Center (Building 834), 388 W. Linden Street, Riverside, CA 92507